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Privacy Policy

LAST UPDATED: Feb 18, 2026

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Section 1. OVERVIEW

The Privacy Policy (“Privacy Policy”) outlines how we may collect, use, and share information about you when using our website, together with products and services we offer from time to time on our website and social media pages (collectively referred to as “Services”). This Policy describes both our and your legal rights and responsibilities with regards to information that identifies you, such as your name, location, contact information, e-mail address, search tendencies, and how you use our website (collectively referred to as “Personal Information”).

 

Section 2. APPLICABILITY & AGE OF CONSENT

By using our website and Services, you hereby agree to all of the terms set forth in this Privacy Policy. By accepting our Privacy Policy, you hereby acknowledge that you are above the age of consent and majority in your jurisdiction. Minors should not use this platform and, as such, we do not knowingly or intentionally collect, share, or use Personal Information from minors.

 

Section 3. INFORMATION COLLECTED

“Personal Information” collected includes:

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  • Information in exchange for products or services: Names, e-mail addresses, phone numbers, and/or billing addresses. We collect personal information that you voluntarily provide when you express an interest in our products, such as when you request a private consultation.

  • Analytics & Log Files: Visitor location, times, browser type, web pages viewed, IP addresses, and the number of clicks. This is used to track general traffic flow and usage of our website.

  • Cookies & Modern Technologies: We use cookies, pixels, and widgets to monitor web traffic and personalize your experience. You may adjust your browser settings to delete, block, or refuse cookies.

  • Transaction Information: Date of purchase and product details. Credit card numbers/billing info are processed through a third-party payment program and not shared intentionally with any other party.

  • We may collect information you provide regarding your hair history. By providing this, you consent to our use of this information solely for the purpose of curating your personal hair solution.

 

Section 4. INFORMATION USED

By using our website, you agree that information collected may be used to:

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  • Provide and fulfill orders;

  • Communicate via e-mail (newsletters, product attachments);

  • Provide customer service and personalized experiences;

  • Optimize our website and prevent security breaches;

  • Protect our legitimate business interests, including maintaining records and legal dispute resolution.

 

Section 5. INFORMATION SHARED

Personal Information may be shared with:

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  • Service Providers: Website hosts, payment processors, e-commerce platforms, and marketing consultants. These providers shall only use your information to further the services they provide to us.

  • Social Sharing: If you elect to post content on our social media pages or connect your accounts.

  • Asset Sale or Transfer: In the event of a merger, acquisition, or asset sale.

  • Legal Disclosures: If necessary to further a legal, regulatory, or professional investigation.

 

Section 6. SECURITY & STORAGE

We have taken reasonable methods to prevent unauthorized access, including limited internal personnel access and password protection. The Personal Information collected will be stored in a commercially reasonable manner for as long as is necessary to protect our legitimate business interests. We do not sell or license your Personal Information to third-parties for their own marketing purposes without your consent.

 

Section 7. THIRD-PARTY PROGRAMS

This Privacy Policy does not cover third-party programs or websites (e.g., Google, Shopify, Stripe, PayPal, Instagram). The use of data by these platforms is governed by each third-party’s respective privacy policy. We are not responsible for the collection and use of your personal information by third-parties.

 

Section 8. CHOICE AND OPT-OUT

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  • Advertising: Change your browser settings to block cookies to opt-out of some advertising services.

  • E-mail Marketing: Manage your preferences at hello@celestelemaine.com or via the link in our e-mails.

  • Google Analytics: Opt out at https://tools.google.com/dlpage/gaoptout.

  • European Union & California: Residents may have specific rights to review, verify, correct, or request erasure of Personal Information. Please contact hello@celestelemaine.com for specific requests.

  • Regardless of your location, you may request the permanent deletion of your Personal Information by contacting us at hello@celestelemaine.com. We will honor all such requests within 30 days, subject to any legal obligations to retain specific records.

 

Section 9. CONTACT

You may contact us regarding this Privacy Policy at hello@celestelemaine.com.

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